I actually like the way they said it. I don't know if it's a different cultural tradition, but the cool steely-eyed fact-based conversation always really felt so much more inspiring:
Conrad: I got three fuel cell lights, an AC bus light, a fuel cell disconnect, AC bus overload 1 and 2, Main Bus A and B out.
Aaron: Flight, EECOM. Try SCE to Aux.
Modern culture in the movies and whatnot is that someone should be yelling "Everything's failing. Give me something, Houston. All lights are on! MAYDAY MAYDAY!" and some sort of flavour commentary like that. But reading engineering updates that go like this feels like watching maximal professionalism under fire:
> At around 4:30 AM PST, one of our Availability Zones (mec1-az2) was impacted by objects that struck the data center, creating sparks and fire. The fire department shut off power to the facility and generators as they worked to put out the fire. We are still awaiting permission to turn the power back on, and once we have, we will ensure we restore power and connectivity safely. It will take several hours to restore connectivity to the impacted AZ. The other AZs in the region are functioning normally. Customers who were running their applications redundantly across the AZs are not impacted by this event. EC2 Instance launches will continue to be impaired in the impacted AZ. We recommend that customers continue to retry any failed API requests. If immediate recovery of an affected resource (EC2 Instance, EBS Volume, RDS DB Instance, etc.) is required, we recommend restoring from your most recent backup, by launching replacement resources in one of the unaffected zones, or an alternate AWS Region. We will provide an update by 12:30 PM PST, or sooner if we have additional information to share.
This has that same mechanical tone of an ice-cold captain dealing with a proximate situation providing exactly the information they know. No flavour commentary. Amazing. I fucking love it.
High signal/noise ratio is extra important when things are going badly