op00to
yesterday at 8:56 PM
Every hardware vendor has problems. Suggesting that Apple is uniquely bad while others āstand behind their productsā doesnāt hold up. The difference is that Apple, after enough pressure, actually fixes things. They create repair programs, offer recalls, and have the infrastructure to make things right. Most vendors donāt. Letās look at the examples you listed.
Butterfly keyboard
Yes, a bad design. But Apple launched a repair program that covered every affected MacBook for multiple years. I was affected by this, and had my keyboard replaced twice. Compare that to Lenovoās ThinkPad coil whine and sleep bugs, which they never publicly acknowledged and never fixed. Users were told it was āwithin spec.ā
Batterygate
Apple throttled devices to preserve battery life and didnāt communicate it well. After the backlash, they launched a battery replacement program and settled a class-action lawsuit. HP had massive issues with failing batteries and Nvidia GPUs no meaningful recall, just silence.
MBP GPU failures
Apple ran logic board replacement programs for both sets of failures. They repaired machines years out of warranty. Microsoft, on the other hand, ignored Surface Pro 4 screen flickering for over two years, then limited their replacement program to a narrow window, leaving many customers stuck.
Bendgate
Apple initially downplayed it, but the iPhone 6 Plus was later included in a touchscreen repair program. Compare that to Asus ROG Zephyrus early models that ran hot, warped, and suffered fan noise issues. Users got nothing but āworking as intendedā responses.
āYouāre holding it wrongā
A tone-deaf response. But they gave out free bumper cases to all iPhone 4 customers, no strings attached. Dellās XPS 15, meanwhile, had persistent audio latency and trackpad issues over multiple generations, and they never rolled out a formal fix or support campaign.
Apple has problems, yes. But they also have stores, trained techs, and formal programs that actually address the issues. The service experience isnāt perfect, but it exists. With most other vendors, youāre stuck mailing your device to a third-party contractor who might show up late and leave you worse off.
Apple doesnāt get a free pass. But pretending theyāre worse than companies who ghost their customers when things go wrong doesnāt line up with reality.
dahauns
yesterday at 10:59 PM
>Every hardware vendor has problems.
Yeah, and I explicitly stated that this isn't what I was criticizing.
>The difference is that Apple, after enough pressure, actually fixes things. They create repair programs, offer recalls, and have the infrastructure to make things right. Most vendors donāt.
Which simply is bullshit.
I don't know why you feel the need for a play-by-play - I know, I was affected by several of them. And every single one of them was Apple reacting only after prolonged active denial and deflection culminating in lawsuits. There's nothing to defend here. That's shitty service.
Kinda sad that that you feel the need to bring random other issues into the mix (Coil Whine, really? LOL, remember the MBP "Moo"?) coupled with outright lies (of course HP issued recall programs - for both the NVidia GPUs and the batteries).
>The service experience isnāt perfect, but it exists. With most other vendors, youāre stuck mailing your device to a third-party contractor who might show up late and leave you worse off.
No, with serious vendors, you're not. It seems you've never experienced real business on-site service. (And yes, it was still cheaper than AppleCare.)
Compare that to wondering with every visit at the service center whether your problem will even be acknowledged as such or you're gonna be gaslit. (And I'm speaking from experience.)
> But pretending theyāre worse than companies who ghost their customers when things go wrong doesnāt line up with reality.
Neither does pretending that's all that exists (or even being close to the norm with high-end gear).
op00to
yesterday at 11:13 PM
Youāre leaning hard on a No True Scotsman argument here. āWith serious vendors, youāre notā is doing a lot of hand-waving to ignore how inconsistent support actually is across the industry. Just because you had a good on-site experience doesnāt mean itās universally better.
In my case, I had a ThinkPad X1 Carbon with a new, whiz-bang 4k screen that needed warranty service due to a faulty panel. Lenovo sent out a Unisys contractor who botched the repairācracked the screen bezel, and somehow left the machine unable to boot. Lenovo sent the same guy back, and each visit made things worse. This happened multiple times, and the machine had to be fully replaced more than once because the repairs kept introducing new problems. This same tech also dropped a Lenovo server during a fan swap at a different site. So yeah, Iāve experienced ārealā onsite business service, and it was an absolute mess more often than not.
Every vendor has issues. Thatās not the point. The difference is that Apple actually rolls out repair programs and has the infrastructure to fix things in a relatively consistent way. You can take a broken machine to a store, talk to someone who can usually solve your problem, and almost always walk out with a solution. Pretending other vendors are more accountable just doesnāt match reality. Theyāre not immune to problems. Theyāre just a lot better at quietly ignoring them.